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METAL TRADE

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Refund and Returns Policy

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Please contact us at [email protected] to initiate the return process. Include your order number and a detailed reason for the return. Our team will guide you through the next steps.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Shipping

We currently offer delivery to locations listed on our website. A delivery fee will be applied to orders below the minimum order value specified. To qualify for free delivery, your order must meet or exceed the minimum order value.

If you wish to have your order delivered to a location not listed or have any questions regarding delivery fees, please contact us at [email protected]. We are here to assist you.

Please note that the minimum order value and associated delivery fees may vary based on your location. Our team will provide you with specific details and options when you reach out to us.

Contact Information

If you have any questions about our Returns and Refund Policy, please contact us at [email protected].